BTI service representatives are available any time you call — 24 hours a day, 365 days per year. In addition, all service calls are entered into a network-available service log. Everyone within our organization has access to the log, facilitating an excellent resource for problem tracking as well as issue awareness when you call. The log contains a variety of stored information, such as the time and date you called, a description of the problem, and what action was taken to correct the problem. Furthermore, the history log is saved, so should you call back or log in at a later date, you can review the the entire service history and see what solutions were implemented in the past. This may help you diagnose any current problems with your equipment.
If your machine requires in-person maintenance or repair, we will send a BTI employee to your location. In addition to our 20 service technicians — who travel the world to service BTI equipment — we also deploy software engineers, controls engineers, and machine builders as needed. If you think you need on-site support, call our 24/7 service hotline.