BTI provides web-based issue tracking, which enables you to log in and review the status of equipment issues (both past and current). In addition, you have the ability to add details to an existing issue, upload attachments, etc. Issues can be sorted by: status (new, open, resolved), subject, ticket owner, ticket number, BTI job number, etc. You will have the option of creating new tickets on your own, through the Internet, or simply calling our 24/7/365 service number. Upon submission of a ticket, all BTI personnel, including executives, managers, engineers, and our Aftermarket Group are automatically sent an email regarding the specific issue, as well as who at BTI has ownership to resolve the issue.