24/7, Real-Time Global Service
BTI offers remote diagnostic capability to minimize equipment downtime and facilitate fast software updates. Dedicated, virtual workstations are set up at BTI’s headquarters for establishment of equipment remote diagnostic access. With permission, this enables BTI engineers and technicians to remotely view all machine vitals, including all software screens, analog and digital inputs and outputs, as well as other built-in diagnostic tools. When necessary, customer-provided security tokens can be implemented for enhanced security.
In addition, we offer integration services to assist in developing plant or company-wide interconnectivity solutions.