Remote Diagnostics & 24-Hour Service

24/7, Real-Time Global Service

BTI offers remote diagnostic capability to minimize equipment downtime and facilitate fast software updates. Dedicated, virtual workstations are set up at BTI’s headquarters for establishment of equipment remote diagnostic access. With permission, this enables BTI engineers and technicians to remotely view all machine vitals, including all software screens, analog and digital inputs and outputs, as well as other built-in diagnostic tools. When necessary, customer-provided security tokens can be implemented for enhanced security.

In addition, we offer integration services to assist in developing plant or company-wide interconnectivity solutions.

How Remote Access Is Set Up

Dedicated virtual workstations at BTI headquarters are configured for each machine’s remote diagnostic access. With your permission, BTI engineers and technicians can view machine vitals — software screens, analog and digital inputs and outputs, and the built-in diagnostic views — as the machine is running. Machines ship equipped for remote diagnostics; the customer provides a reliable high-speed internet connection.

Access Stays Yours to Grant

Remote access is permission-based. It is used when you ask for it, on the machine you name, and the same Windows-level screen access controls that govern operators at the panel apply to a remote session.

24-Hour Service Hotline

BTI staffs a 24-hour phone service, 365 days a year. Service calls are tracked internally, so a later call about the same machine starts from its recorded service history rather than from the beginning.

What It Saves

Most of what shortens a downtime event is seeing the real signal early. Remote access also covers routine software updates, which are delivered as a self-executable file rather than requiring a technician on site.